Information and knowledge management: strategic resources for primary care

Abstract

Information and knowledge are fundamental resources for social progress, as they act as key tools in decision-making, conflict resolution, and the effective execution of tasks within organizations. Their proper management is necessary to achieve high levels of performance, productivity, competitiveness, innovation, and organizational positioning. In healthcare facilities, the management of both processes is closely linked to advancements in the quality of care and efficiency in service delivery. This paper aims to assess the incorporation of information and knowledge management processes as essential components for the performance of institutions at the primary care level. Leveraging human resources, along with the availability of appropriate technological tools and platforms, meets the demands necessary for management and allows for the identification of essential innovations to facilitate management work in the current context of the healthcare system. These practices, closely linked to organizational learning, enable evolution based on expertise, collective reflection, and adaptation. It is imminent to move toward a management policy oriented toward innovation, progressive digitalization, and the optimization of training processes, all in line with institutional objectives and in tune with the demands of the sector, allowing decision-making to be based on reliable, current, and relevant information, capable of responding to the real challenges of the healthcare environment.